Question 1

How can I change my delivery address?

Accepted Answer

To change your delivery address, please contact the sender of your parcel. DPD recommends this to ensure retailer approval and secure transactions.

Question 2

How can I rearrange my delivery if I missed it?

Accepted Answer

You can change the delivery date, leave your parcel in a safe place, deliver it to a neighbour, or drop it off at a local Pickup shop. Enter your reference number and postcode on the DPD website to review your options.

Question 3

How do I collect my parcel from a Pickup shop?

Accepted Answer

Choose a Pickup shop from over 6,000 locations. Bring photo ID and a utility bill or other proof of address to collect your parcel the next day.

Question 4

What should I do if I need to confirm delivery changes?

Accepted Answer

Enter your reference number and postcode on the DPD help page to ensure your changes have been processed and view the delivery status.

DPD Pickup Parcelshop

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